Ordering at Nappy Needs

Order ONLINE at your convenience!
Order online at your convenience - simply click the button to add the desired items to your basket and when you're ready to complete your order click on the 'view basket' button which will take you to the secure checkout. Payments are processed through paypals secure checkout which accepts most debit and credit cards - you do not need to have a Paypal account.

Order by PHONE - call 0121 2885355
Orders can be made over the telephone by calling the above number - if we are not available then leave a message and we will call you back usually the same day. Please have your payment details to hand along with a list of the items you wish to order including any size/colour preferences.

Order by MAIL - print the order form and send it to us
Download and print an order form - follow the instructions within the form and post it to us together with payment. We are happy to accept Postal Orders and cheques however note that orders will only be dispatched on receipt of cleared payment.

Click here for our Order Form

Order by EMAIL - sales@nappyneeds.co.uk
You can place your order by email. When doing this please include your details of the items you require along with any size/colour preferences and remember to include your telephone number so that we can call you back to take your payment details or we can invoice you through paypal with an email containing a link to make payment (most major debit and credit cards accepted). We strictly advise you NOT to disclose any credit card details within the content of your email as this is not a secure means of communication.

Processing and dispatch of orders
We aim to dispatch stocked goods as soon as possible after receipt of order. This normally means same day dispatch or next working day depending on the time you place your order however to cover all eventualities and times of high order volumes processing times may be reduced to 3-5 working days. Please be aware that our website does not feature a live stock system. We do hold good stock levels of most of the items in our range but occasionally you may order more than we have available or the goods may be temporarily out of stock due to us awaiting our shipment from the supplier. Should an item you have ordered be temporarily out of stock we will contact you by email to advise an estimated delivery date and to check that you are happy to wait. In these instances if you prefer not to wait for the in stock items and would like a partial dispatch please contact us to request this as we will

For most orders we use Royal Mail as our delivery service and for valuable/heavy items we may use our courier service giving you a 24 or 48 hour delivery time. Please allow a sufficient time for your goods to reach you however if you find that they have not arrived within 5 days of the dispatch notification email then please do contact us

Delivery Charges
Delivery charges are as follows for UK Mainland only:

orders of £25.00 and under are £1.95
orders of £25.01 up to £74.99 are £2.95
orders of £75 and over FREE UK delivery

For other UK destinations including international please contact us for a quote before ordering.

Returns Policy

We do our best to check orders before dispatch so that you do not receive a faulty product and we select our packaging materials carefully to ensure you receive your order in good condition. However should you be dissatisfied with a product please contact us an be aware of the following returns policy. When returning an item to us please always inlude your name and address so that we are able to efficiently proces your refund.

Non-faulty items

Should you change your mind about an item you have received you can return it to us for a refund based on the following conditions:

that you return the item to us within 14 days of receiving it in an unused, unwashed and resaleable state with any original packaing in tact. We are not able to refund postage or return postage costs and will refund the items cost once it has been received by us in the condition stated above. On posting we recommend you obtain a free Proof of Posting certificate from the Post Office as we cannot be held responsible for items that go missing in the post.

Faulty Items

On the rare occasion it is possible that a fault may go unoticed by us and you receive a faulty item. In this circumstance we will give you a full refund including return postage based on the following conditions:

that you return the item to us within 30 days of receiving it with a note stating what the fault is. We recommend you obtain a Proof of Posting Certificate from the Post Office as we cannot be held responsible for items lost in the post

Missing/Lost/Delayed Items

In the rare instance that an order gets delayed/lost in the post please contact us and we will make arrangements to resolve it. Do note however that Royal Mail do not consider an item to be missing until 14 days from date of dispatch and until that time has passed we are unable to refund for goods not received.